Reference

How vip787 Handles Your Personal Information

We built this policy so you know exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team.

Account data kept secureDANA, OVO, GoPay wallet info protectedNo data sold to third partiesYou control your preferencesContact us to request changes
vip787 How vip787 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, correct or delete the personal data we hold, our support team is the right place to start. You can reach us through live chat on the site, via email, or through the in-account help section. We aim to respond to data requests within a reasonable time, and we will confirm receipt of your request so you know it is being handled.

Team online

Live Chat

Open the chat widget inside your account to reach us directly. This is the quickest path for account-specific data questions or wallet-linked privacy concerns.

Email Support

Send your data request or privacy question to our support address. Include your registered email and the specific data concern so we can respond accurately.

In-Account Help

Log in, go to the Help section and submit a ticket. This method ties your request directly to your verified account, which speeds up identity confirmation and resolution.

HOW WE PROTECT YOU

Data Handling You Can Verify

We apply security measures across every layer where your data moves — from the moment you enter your mobile number at registration to when a GoPay or DANA withdrawal is confirmed. Cookies help us keep your session active and remember preferences, but you can manage cookie settings through your browser at any time. We do not store full payment credentials on our servers; transactions are routed through the payment processor's own secure environment. If something changes in how we handle your data, we update this policy and notify you.

Data Encryption

All data exchanged between your device and our platform is encrypted in transit. This applies to account login, DANA or OVO wallet submissions and any personal details you update.

Cookie Controls

We use session and functional cookies to keep your account accessible and your preferences saved. You can adjust or remove cookies through your mobile or desktop browser settings at any time.

Account Security

We use OTP verification during login and for sensitive account changes. If unusual activity is detected on your account, we may prompt re-verification before processing any withdrawal or wallet update.

Retention and Deletion

We keep your data while your account is active and for the period local law requires after closure. Contact us to ask about deletion; we will confirm what we can and cannot remove under applicable rules.

Common Questions About This Policy

These are the questions we hear most from account holders in Indonesia about how their data is handled, what we store, and how to make a change. If your question is not here, reach us through live chat or email.

We collect your name, email, mobile number and any payment details you enter — including your DANA, OVO or GoPay wallet ID — plus standard device and session data your browser sends automatically.

We do not store full wallet credentials. Payment details are passed to the relevant payment processor to complete your transaction and are handled within their own secure environment, not saved on our side.

Yes. Submit a data access request through live chat or email using your registered account details. We will confirm what information we hold and share it with you in a reasonable timeframe.

Contact support with a deletion request linked to your verified account. We will process what we can under local law. Some data must be kept for the period required by applicable regulations after account closure.

We do not sell or share your data with advertisers. Limited data goes only to payment processors like DANA, OVO or GoPay strictly to complete your transactions — nothing more.

Yes. If we make material changes to how we handle your data, we will send a notice to your registered email and post an update on the site before the changes take effect.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.